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ShoppersChoice.com Stores
Customer Service Testimonals
Written on: 2/17/12
Chandra,
I would like to take a moment to recognize your company and specifically one of your employees.
I placed an order thru Amazon for 6 ea outdoor bar stools (approx. 9:30am 16 Feb, 2012) only to later that day (2:30 pm) find that they offered a table my wife and I were also looking for. I attempted to adjust the original order in which their system told me was too late to modify, so I placed a second order for the table. The first order had no shipping fees but the second one did. I assumed it was because of the price difference. I sent a email to the seller (ShoppersChoice.com) thru Amazon to see if the orders could be combined and questioned the shipping fee difference. When I arrived home that evening (approx. 6 pm. there was a voicemail on my answering machine from a Mr. William of ShoppersChoice.com requesting a return call (in which I promptly responded).
Mr. William was calling to address the concerns in my e-mail. He combined the orders, eliminated all shipping charges, went on to verify item availability, looked into reduction of the original prices and adjust the order accordingly. The result of his persistence to customer satisfaction not only saved me approx. $600.00 but has gained the respect and future business of my wife and I.
The most remarkable aspect I noticed with Mr. William was his warm and understanding attitude to a new customer (that I must admit is not a very savvy online shopper, to say the least). He walked me thru everything I had to do and was very understanding when my Debit card was denied. I called my bank this morning 17 Feb, 2012 and had them increase the daily limit to cover this purchase (in which Mr. William had pointed out yesterday was the most probable cause for the declination) I promptly called Mr. William to have him run the debit thru once more.
Now, I'm pretty sure that this customer assistance process took much longer than the average purchase assistance should have, given all that had transpired (no fault on your end) however, thru true diligence Mr. William was not only able to secure this purchase for your company but teach an old dog (me) a new game (online shopping 101 if you will).
One last point I would like to make about Mr. William. While we were speaking on the phone, he was straightening out the mess I had created, the time (waiting for the computer to respond) gave us an opportunity to converse. Mr. William was walking me thru your Shopperschoice.com site along the way pointing out not only the many product lines your company offers but the commitment of your company to stand by those product warranties and secure shipments.
Even though I have yet to receive the products ordered from your company I have a heartfelt confidence that everything will be just fine (thanks to the customer commitment and warranty explanation explained by Mr. William). It was very apparent that he thoroughly understands online shopping, your company policies and products but more importantly how to close the deal by making the customer feel at ease with the process (no matter how unfamiliar they are with it).
It was a true pleasure to work with Mr. William on this purchase.
Written on: 2/16/12
Rochelle,
Your message did the trick. Problem resolved.
ShoppersChoice.com works its magic once again.
You're my first choice for quality, price,
and the very best with customer assistance.
Thanks so much.
Written on: 2/12/12
Jeannelle,
Thank you so much! You have great customer service! I'll definitely
tell my friends about your company!
Thanks again,
Written on: 2/3/12
Rochelle,
I successfully printed the return label and will take the parcel to UPS
tomorrow. I received the correct replacement unit and installed the log set
without further incident. It's beautiful! Thanks to you, Heather and others in
customer service I am very very pleased with the support I have received from
ShoppersChoice.com!
Thanks very much for your help,
Written on: 1/31/12
Erika,
I want to thank you for your great customer service. You went out of your way to keep me informed regarding my return. The new pots are far superior and I will enjoy them for years.
Thanks so much (and please tell your supervisors they can contact me if they need feedback on your great service),
Written on: 1/24/12
Rochelle,
Thanks for the follow-up email. As you predicted, the transformer arrived
today. I very much appreciate your help. I'm very impressed with your
professionalism and that of your company.
Kind regards,
Written on: 1/24/12
Marc,
I trust you are well. I'd like to call out Chris for his amazing customer service over the past several months with me.
In a word, he has been spectacular. We began months ago with a barbeque inquiry, it became an exploration of an entire island,
and finally ended with a bbq and power burner purchase with accessories. Throughout the process, he was incredibly forthcoming
and helpful. When he didn't know an answer, he sought the correct answer from his support team and came back to me with the
answer in record time. He has repeatedly out done himself and I wanted to be sure someone else in the organization knew how
impressed and happy I have been.
Thanks,
Written on: 1/16/12
Kristin,
Wow again awesome! I will recommend you guys always, I am very impressed :-)
Written on: 1/12/12
Tracy,
We ended up getting the lower model locally. Anyway, I wanted to say that despite the fact that Shoppers Choice was unable to deliver on the dryer,
the service that I received from you and the other folks that I talked with on your team was absolutely first rate. I would definitely
consider Shoppers Choice for future purchases based upon the courtesy and professionalism that you and your co-workers delivered.
You should forward this e-mail on to your supervisor so that he or she knows what a great job you are doing.
Thanks again for all of your help.
Written on: 1/05/12
Marc,
I recently purchased a grill from BBQGuys.com that was missing a part, a propane orifice.
I called the manufacturer, and received as bad a customer service experience as I have ever received.
I then called Shopper’s Choice and spoke with Rochelle and subsequently had the very best customer service I have ever experienced.
She went out of her way to find the missing part and shipped it to me via overnight delivery. She frequently called me with status updates.
In all fairness, she is truly outstanding and I would be proud for her to be the contact point between the public and my own small business.
You are lucky to have her on staff.
I thought you should know of my experience.
Written on: 12/29/11
Erika,
Thank you for quick, uncomplicated customer service. Your response was
unprecedented!
Written on: 12/20/11
William,
I swear you all have the best customer service on the web, thanks
Written on: 12/19/11
Rochelle,
Many thanks!! You continue to offer magnicent service and I look forward to continuing business with Shoppers Choice.
Merry Christmas!
Written on: 12/15/11
Marc,
Hello. Thank you for your message. I did receive the appliance order
in good condition.
I very much appreciate the responsiveness and courtesy of your customer
service representative, Chris. The entire process has been an excellent
one. Please register my extended warranty. Thank you.
Written on: 12/13/11
Sara and Chris,
I had ordered the hat (a Christmas gift) with an embroidered decoration,
but Sarah (sp?) apparently noted the design would not work well on the
dark colored cap. For some reason I did not receive her e-mails, which I
understand included images of the cap, but she followed up with a call
(and voicemail) to my house. I wasn't able to reach her when I called
back, but the gentleman I spoke with knew Sarah, understood the concern
she was raising, and helped me change the order to a better design.
It was a pleasant, personal conversation with someone who knew what he
was talking about (as Sarah obviously did) and genuinely wanted to help.
We discussed it briefly and I made a decision. It sounds simple, but a
straightforward, competent, friendly discussion with a vendor is a rare
thing in the world of centralized call-center customer service, and I
came away not just pleased, but impressed and sort of amazed.
Thank you.
Written on: 11/16/11
Rochelle,
The hinges arrived already; 15 minutes to install and adjust. And they are Blum hinges, undisputedly the best in the world! End to end this has been a hassle-free experience,
exactly as it's supposed to be. Our thanks to all the folks at BBQGuys.com and Shoppers Choice who made it happen. Great customer service!
Written on: 11/11/11
Jeannelle and Sara,
Thank you for your response confirming receipt of my order and my e-mail to Sara.
I truly appreciate your excellent customer service and Sara's willingness to accommodate my request!! Thank you again...
Written on: 11/10/11
Kristin
Very good. I must compliment you on how you are handling this situation.
Most suppliers these days seem to be difficult, but not you. Thanks and I
look forward to receiving the replacement.
Written on: 11/9/11
Thank you Kristin. You have great customer service. I will recommend your company to anyone I know.
CataWritten on: 11/2/11
ROCHELLE
THANK YOU.
I RECEIVED THE NEW LOCK AND IT LOOKS LIKE THEY CHANGED IT FOR THE BETTER.
HOPE THE OTHER ITEMS HAVE THE SAME IMPROVEMENTS.
I'M IMPRESSED WITH YOUR CUSTOMER SERVICE. ESPECIALLY SINCE IT'S BEEN OVER A
YEAR SINCE I ORDERED THE PRODUCT.
THANKS AGAIN,
Written on: 11/1/11
ShoppersChoice.com
You guys are great.
Good prices and fantastic service...
I will be buying lots more from you....
You just can't beat cast iron and if it ain't Lodge Cast Iron.....well, there you go.......
Written on: 10/31/11
Kristin:
Thanks for your follow-up. Yes, I have installed the orifices and the bbq
now works great! Thank you and your team again for your great customer
service. I'll be using Shopperschoice again!
Written on: 10/27/11
Marc,
We are building an outdoor kitchen.
I wanted to report to you that you have a wonderful employee in Chris. I was trying to order through the website but had some
questions so, I was lucky enough to speak to Chris when I called customer service. He was so patient and had such a great attitude.
He told me that the different things I was ordering did not match. I would have been so upset if I had sent the order and when they were delivered, realizing that they didn’t match.
He also told me about needing vents. He said that if we had any questions about building the outdoor kitchen that we could contact him. When I have called other customer services,
they seem to want to get rid of you as soon as possible. He is a great ambassador for your company and I hope he will be acknowledged for being such a good man who has
really “bought into” what your company is all about.
Sincerely,
Written on: 10/26/11
Marc,
Thanks for the follow up again. As usual, you guys are amazing at providing great customer service along with great prices.
Really appreciate your help in getting this resolved.
Regards,
Written on: 10/26/11
Rochelle,
Your making up for the problems with your professional attitude and
customer service! You should forward this to your boss or send me his email.
Sincerely,
Written on: 10/17/11
Tracy,
Just wanted to thank
you for the WONDERFUL customer service you guys provide! And if I run into
any trouble, I'll follow the instructions in the follow-up email I received
today. Again, thanks so much, I WILL definitely be shopping ShoppersChoice.com
again and I'll tell my friends about you as well.
Sincerely,
Written on: 10/13/11
Kristin,
This has been a easy transaction. I will look to your company for additional orders.
Thank you for your excellent customer service. I am sorry we could not use this product.
Sincerely,
Written on: 10/07/11
William,
I want to thank you again for working so hard to get me the gun before my sons birthday.
I will make sure to leave a good review and will definitely come back & recommend you to others.
Cheers,
Written on: 10/06/11
Jeanelle,
Thanks so much, you guys are the best!
Written on: 10/04/11
Marc,
Im a buyer for a 102+ year old consumer electronics & appliance retailer here up on the north east.
Coming from the retail world I just wanted to let you know that I had an extremely positive experience with your company and really blown away by the level of customer service that I received. I worked with Heather & Rochelle and they were extremely prompt to attend to my requests and the follow up that they provided was world class.
We have always said in our company tongue in cheek that we wished every customer had a problem that way they would see how good we are in fixing it for them and your company is no exception.
If I ever end up moving south and find myself looking for work its companies like yours that I would enjoy representing the most. You had true customer service before, during and after the sale!
Cheers and good luck with your new retail brick and mortar location.
Written on: 09/28/11
Kristin,
Thank you for letting me know. I will definitely donate it to a family in need.
This was my first time purchasing anything from ShoppersChoice and the whole experience definitely exceeded my expectations! The ordering was easy, the shipping quick and the customer service response when I called regarding the problem with the product superb.
Thanks to you and the entire team. I'll definitely be shopping here again!
Written on: 09/27/11
William,
Dryer arrived yesterday, on time and looks perfect! Thanks! Attached is my Thank You letter and I'm mailing the original to you--hopefully, I'll get it in the box today. Thank you for everything!
Dear William,
Please accept this Letter of Commendation as a well-deserved Thank You for outstanding Customer Service performed by you on behalf of your Company.
On August 12, 2011, I ordered a Haier Washer and Dryer to be delivered to my address for one of the condominiums I manage. I placed the order with Rochelle via the telephone and shortly afterwards received an e-mail from you confirming my order and offering your assistance from delivery to receipt. You told me you were my representative from then to the time I became a Happy Customer!
Several days later, you reported via e-mail that the washer was on backorder and the dryer was in stock, ready for shipment. I called you and thanked you for the information. Many e-mails and phone calls ensued from then until yesterday, when I took receipt of the dryer. You e-mailed me with updates every Friday, in detail, about the washer, then researched and offered a replacement machine. However, I finally decided to cancel the washer order and requested a refund of the money.
You were very gracious, apologized for the delay due to the washer backorder, and told me you requested my refund, which I should receive in 5-10 days, given the mails.
Your employers are to be congratulated for employing such an outstanding Customer Service Representative. Your dedication to me as a customer is deeply appreciated and enabled me to handle my reports to my owner and tenant in a professional and detailed manner.
Written on: 09/23/11
Erika,
I received the fryer earlier this week. Thanks again!
I appreciate your outstanding customer support and will always look to
ShoppersChoice before purchasing any product. And of course, I will
specifically ask for you if you do not mind. [?]
Thank you again for your diligence, patience and wonderful service. ShoppersChoice is fortunate to have someone like you as part of their team.
As an owner of several businesses, I know how difficult it is to find
outstanding people.
Thanks again and have a wonderful weekend!
Written on: 09/22/11
Rochelle,
We received our new grill cover yesterday, and are very happy with it.
Thanks again for your help and persistence in getting us a replacement.
In this day and age, it is unusual to receive such excellent customer
service, and we're truly greatful for all of your efforts.
Written on: 09/22/11
Rochelle,
I got your voicemail. Yes, the regulator did arrive. I'm having it installed on
Monday. I will save the box and the old regulator for return shipment.
Thanks so much for all your work on this. You are BEST customer service
agent I have ever had for something I purchased on the internet. You rock!
Written on: 09/20/11
Sara,
I just wanted to thank you for such a quick turn around and working with me on the embroidery. I just appreciate the customer service and the quick responses and I have 12 7-year old girls who are just going to be thrilled with these visors. Truly appreciate your efforts! It is so nice to place an order on the internet, and be able to have personal contact as well, this is not something you find too often!
Written on: 09/19/11
Jeanelle,
Thank you so much to your team and the WONDERFUL communication and customer
service you guys have offered my team!!!! Really appreciate all the help!
Written on: 09/19/11
Erika,
You've been so helpful...I can't thank you enough for the commitment
to excellent customer servive that you have shown me...you can bet that I
will refer my friends and family to Shopper's Choice...and I am looking
forward to visting your showroom on Coursey when it is up and running.
Written on: 09/15/11
Kristin,
Thank you all for getting us a replacement drawer as quickly as you did. We truly appreciate your customer service.
Written on: 09/08/11
Marc,
I wanted to send you a note about my experience dealing with one of your employees, Kristen. I am now retired but used to be a bank executive over sales at one of the largest banks managing 1800 employees. I have seen both the best and worse service. CKristen is a rare find. She amazed me with her knowledge, recommendations and willingness to provide me the best products and pricing to fit my needs. She listened to what my project entailed and then provided me several alternatives. Kristen provided suggestions and recommendations that I had not thought of before and helped me maneuver through the areas that I unaware of.
Since June I have been attempting to build a firepit and stone decking at my oceanfront house, I needed to ensure the products would be able to handle the weather and to understand what I would need to complete the job. My contractor knew how to build the deck and pit only. I had been working with a sales person at the local gas company that did not return calls, could not provide alternatives and appeared to be incompetent. The only redeeming factor was that he was in sales and not in installations.
I really appreciate Kristen being able to take the confusion out of the process and to simplify the selection verses attempting to do it online. You have a real teasure with her. Kristen exemplifies best practice and procedures. You yourself must be a good manager to have provided the proper training and knowledge. I hope Kristen recieves recognition and and that your company offers a bonus program for outstanding service.
Thanks for your time,
Written on: 09/06/11
Shoppers Choice,
Just wanted to say a big THANK YOU for the help I received with my question on freezers Haier / Danby /etc. Your most knowledgable rep Chris Harvey, was very helpful and went the extra mile to present me with answers to my questions. It was a pleasure dealing with someone whom took pride in their work... I could just feel the enthusiasm as I too at one time spoke with the public. The confidence in his voice told me I was dealing with a pro.
Thanks Again,
Written on: 09/01/11
Kristen,
You have been so very helpful in making this return.
Written on: 08/29/11
Jason and Brock,
Thanks so much for your help. You guys are awesome.
Written on: 08/29/11
To whom It may concern:
I would like to take the time to appreciate one of your employees, Keith Smith. On more than one occasion I feel that Mr. Smith went above and beyond my expectations for outstanding customer service. Throughout the selection process Mr. Smith was helpful, informative and seemed to go out of his way to make sure my questions were answered, and to find items that were in stock for immediate shipping.
After my purchase, another contractor underbid even your low prices. Mr. Smith honestly again went above and beyond my expectations in making sure the order did not ship, researching the proposed appliances from the new contractor as well as trying his best to offer a price match on the other guy’s components. He then suggested looking at BBQ guys line of islands to help find a happy medium.
He always returned my calls. He always did what he said he was going to do. Maybe I’ve become jaded after many years of buying off of the internet with less than stellar customer service. But Mr. Smith’s positive, helpful attitude makes me wish more companies hired people like him. Mr. Smith is a great asset to your company, and this letter of appreciation was the least I could do.
Written on: 08/28/11
Jason,
I was so pleased with the quality of customer service that I received from you, I decided to contact you directly regarding a possible purchase for my BBQ island.
Written on: 08/24/11
Kristen,
Tell your boss that I said you deserve extra privileges for being extra helpful and nice even though it was the other company's
fault.
Take care and thanks.
Written on: 08/23/11
Jason,
Thank you for all your help. You have been very knowledgeable and helpful.
Written on: 08/22/11
Tracy,
It arrived last week while I was in Atlanta. I opened it Saturday morning and we LOVE it. Perfect. Couldn't be better. Thank you very much!
Written on: 08/18/11
Brock,
Everything went well. Thank you for getting this resolved and your
excellent service. I appreciate it very much.
Written on: 08/17/11
Jeannelle,
Thank you very much for your great customer service , its greatly appreciated.
Written on: 08/11/11
Tracy,
i must say you were amazing in customer service
i wish the company i work for would have people like you :-)
Written on: 08/09/11
Marc,
Just got your email. I am floored! It is so seldom that you get to deal with a standup company. I certainly thank you and with tell everyone I know that you are a great company and will wholeheartedly recommend you.
Written on: 08/05/11
Jeanelle,
Thanks for the reminder, but just this afternoon I ordered them both
with Kristin. Thanks again for staying on top of my order, you guys
have been great.
Written on: 08/04/11
Marc,
I'm writing to tell you how much I appreciate Erika in your customer service department. We purchased many products through Shoppers Choice a little less than a year ago. We had an issue with the RCS grill we purchased and I called to see if there was an issue with it. Erika was incredible in how she responded, followed up and ultimately organized someone to come to the house to solve our problem. I deal with a lot of different companies and their customer service departments and I must say, Shoppers Choice has been one of the best experiences I have had from an online company because of Erika. I really hope you take the time to acknowledge her and reward her for her outstanding commitment to your company.
Written on: 08/01/11
Tracy,
I got your email and voicemail and just wanted to say "Thank You"! Outstanding customer service is no longer a given in these days and times but you have demonstrated that it still exists. Thank you again and have a great day!
Written on: 07/29/11
Marc,
I purchased a Hargrove gas fireplace system last fall from your company. The lady who helped me with the purchase was very nice and thorough. I recently had a problem with a thermocoupler and thought I would get it taken care of during the off-season. Brock was SO nice, SO helpful...He provides service way over and above any customer service level I have received in years!
I was extremely well taken care of from start to finish. My daughter is buying the same system (a smaller size though) and will be ordering from you company in September.
I will also leave very good feed back on my site.
Written on: 07/28/11
Jason,
Thank you for your diligence! I appreciate professionalism and I will recommend you to friends!
Written on: 07/28/11
Brock,
I'll be glad to return the damaged one to you once I receive the replacement. Thanks for taking care of this for me. You folks do a good job of customer service.
Written on: 07/22/11
Keith,
I used my BBQ and side burners (only once) but I love them (and I'm a charcoal girl). So far - so good!!
Written on: 07/18/11
Kristen,
Thanks for the quick response. I've received nothing but outstanding customer service from your company.
Written on: 07/14/11
ShoppersChoice,
Just a quick note of compliments to ShoppersChoice.com. I purchased my DCS grill on the 4th of July. I received an email within a few minutes saying the order was received and how it was shipping. I then was able to track the shipment through the R&L Transport website. I received a phone call from R&L as to the time and day of delivery. When the unit arrived I had a question and called but your call center had closed for the day. Now here is the best part, I received a call back the next morning, less than 12 hours later, from Erica. She explained my question and alleviated ALL of my concerns! She should be a manager (if not already). Thanks again for the great customer experience! I will not only continue to shop with you but will also tell all of my friends!
All The Best,
Written on: 07/14/11
Brock,
You guys really do have great customer service. I really appreciate it.
Written on: 07/7/11
Kristen,
Shoppers Choice has great customer service and outstanding employees (Richard was great and very patient, the gentleman I spoke to the second day was very professional and seasoned and Kristin you brought it all together for a great ending). If I ever order anything online again I will definitely use your organization.
Written on: 07/5/11
ShoppersChoice,
Thanks alot you GUYS ARE GREAT, I received the bottom part of grill and it
was wrapped good and I made sure all contents were checked and everything
looked good. I am so happy that now I can have my grill fixed. I will
continue to do business with you in the future and spread the word because
you are very kind and care about people.
Thanks Again.
Written on: 06/30/11
ShoppersChoice,
Thanks so much for the quick change to my order! Janelle was a big help in solving my problem.
Written on: 06/28/11
Nell,
Thanks so much for getting back to me. I would rather keep my order with you since you guys have such a good rating from other shoppers. Plus you have actually answered all my e-mails which is really rare and I really do appreciate that.
Written on: 06/27/11
Rochelle,
I love how
your customer service number connects me directly to a real person. I will
definitely look to use your company in my future purchases.
Thank you.
Written on: 06/27/11
Kristen,
I will have it ready for pickup Monday.
Thank you & Erica both for the great customer service!
Written on: 06/17/11
Jeanelle,
Thank you for your help! You have been very, very kind. Great
customer service!
Written on: 06/15/11
Michael,
I did recieve the Thermometer and it is working properly. I apprceiate your help in sending it to me. I look forward to doing additional business with you, you have been very good to work with.
Written on: 06/13/11
Marc,
I had just about given up in despair of ever finding what I was looking for - -(two aluminum arm chairs with cushions and a small bistro table) when I happened upon your web site. It was easy to use and had great variety AND free shipping on most items (seems foolish to pay 50 percent more on shipping).
But best of all was the service I received from Keith, who very patiently answered all my questions, and double checked to be sure the items were in stock. It was a pleasure working with him.
Written on: 06/06/11
Sara,
I've been meaning to tell you - Tycho is absolutely delighted with his bag. When he opened the mailer up and pulled it out he couldn't believe it. He loves his name in rainbow colors, that was a wonderful idea. And thank you so much for mailing it so he could have it for the first day of camp! He's had it hanging on his chair in the kitchen ready to go since he got it in the mail. I will try to get an action shot this week in case you want to use it in promotion. Thanks again for helping make this camp even more special for him!
Written on: 06/03/11
Marc,
I wanted to thank ShoppersChoice for the help received in replacing a damaged chair. I was helped by Dave and Chandra through the entire process. They kept in contact with us and kept us up to date on the progress on the replacement.
I highly recommend your company and your associates! I will recommend your company to others for service and the furniture.
Written on: 06/03/11
Kristen,
Thanks so much. Everyone at shoppersChoice has been
most helpful! We're looking forward to using the grill soon!
Written on: 05/26/11
Kristen,
Thank you for your help you have been great!
Written on: 05/26/11
Erika,
You are the BEST!!
Without a doubt, you have been the most helpful, courteous and responsive customer service rep I have ever had the pleasure of dealing with. If you lived up here in Pennsylvania, I'd hire you in a heartbeat!! Shoppers Choice is certainly privileged and fortunate to have you as an employee; you are one fantastic company representative!
I hope the weather-related difficulties that have plagued the South lately have not adversely affected you or your family. Our thoughts and prayers of the people up here in the Northeast have been with you all.
Have a safe and enjoyable holiday weekend.
Thanks again,
Written on: 05/26/11
David,
I would like to say thanks!!!! I have had bad experiences ordering through some other internet retail companies in the past! All of the people that I have dealt with on this occassion have been very profesional and responded in a timely fashion....
Written on: 05/26/11
ShoppersChoice,
Fantastic!
I really appreciate all your help :)
Take care and once again thank you for the great service!
Written on: 05/24/11
Brock,
Thank you for the quick response, I must say it's been very refreshing
dealing with your company.
I walked out of one of the largest outdoor living stores in the area because
of poor customer
service. Thank you again!
Written on: 05/19/11
Sara,
Thank you very much for such a wonderful service, he will be very happy with
his hat.
Your company has a great customer service and it's thanks to persons like
you.
Have a wonderful day!
Written on: 05/19/11
Thanks so much Jason!
I love my chaise that I ordered from ShopperChoice.com. I'm
very glad to have found the cushion as it much more comfortable! ;)
Good luck in your new position. Please pass on the thanks to Robert as well.
Cheers,
Written on: 05/18/11
Erika, Kristen and Phillip,
I want to thank you all for your efforts in replacing the BBQ cover I
originally purchased with one that, while it wasn't made for my model, has a
good fit (thank you, Phillip for finding one that would fit.) Erika, you
handled this all from the beginning with understanding, care and patience,
thank you very much. I also received a refund check for the original cover I
purchased. Kristin, you dealt with the return of the original cover very
professionally and everything went just as you described it would - thank
you.
Usually when you deal with several people on a transaction such as this
there is confusion with one not knowing what the other was doing and
frustrating the customer. Not the case with you all - everything was clear
and coordinated.
I could not have received better service!!!
Thanks again for all your help.
Written on: 05/17/11
Marc,
I have worked with your sales rep. (Michael) on a couple of orders. He is an honest gentleman and as courteous as I could expect when ordering merchandise.
I was a mathematics teacher for 34 years before retiring and I hired/was part of hiring hundreds of teachers. I always looked for patience and respectfulness in a potential "new teacher."
My sense is that Michael is a golden nugget. I hope you will give him an additional complement to that which I gave him.
Written on: 05/17/11
Sara,
Hey, I just wanted to say thanks for the work and help you did on our
committee shirts, they are awesome. I got the package sometime
this morning and will be handing them out tomorrow at our meeting.
Perfect timing! Definitely keep my information and I will keep you
posted on any upcoming functions. I may get back with you after the =
banquet and get some more made up. I know lots of people will
want some after they see them.
Thanks for your help!
Written on: 05/12/11
Brock,
Good customer service is hard to come by these days so I really appreciate your help. Thanks!
Written on: 05/11/11
ShoppersChoice,
Thanks. By the way, I was helped this morning by a representative named
Shondra (not sure of the spelling). I want you all to know how pleasant and
helpful she was! I have managed call centers myself in my career and am
passionate about providing excellent customer service. Shondra was patient,
creative in her suggestions, resourceful and ultimately we came to the right
choice for my need! You can't ask for better than that!! Please pass this
comment along to her supervisor, as it is seldom that GREAT customer service
people get the recognition they deserve!!
Written on: 05/10/11
Jeanelle,
Thank you for checking in with us and committing to alert us about progress on
this order. It's promising to have this kind of email from a company
we're doing business with for the first time.
Written on: 04/30/11
Brock,
We hooked up our stove today and everything works PERFECTLY!! Thank you
again for all of your assistance in getting us the new stove. We are very
happy with the product and with the wonderful service you and your company
provided to us. We will definately use your company again for any future
shopping needs.
Written on: 04/27/11
Marc,
I wanted to let you know that I was shopping around for outdoor kitchen information with the intent on purchases via internet and in-store.
I first called Saundra (not sure of spelling) and asked a few questions. Then I spoke with Keith that afternoon.
After my first call to BBQguys.com, I was amazed of the terrific customer serviced I received from these two individuals. Over several weeks, I must have asked them every conceivable question and they patiently followed up. They also called each week to check to see if I had more questions!
Because of their customer service, I placed an order today with Keith from BBQguys.com. He was so helpful finishing the process.
I just wanted to share with you that people make a business and Keith & Saundra are people that I want to do business with
Written on: 04/23/11
Phillip,
Outstanding! Your company should be commended on the fantastic customer service you provide.
I was initially drawn to the fantastic prices you had, but this level of service will keep me coming back.
Tremendous work and please share this with anyone in your organization that tracks these kudos!
Written on: 04/18/11
Sara,
I am so happy with my purchase and the logo. Thank you so much Sara. The customer service has been nothing short of amazing.
Written on: 04/12/11
Marc,
Finally getting around to emailing you. Wanted to tell you how pleased I was with your site/service. I called before
I ordered because my husband was concerned that if there was a problem with the grill it wouldn't be easy (or cheap) to
return. I spoke to a very nice man who was very helpful and I placed my order with him over the phone. He checked to
make sure it was in stock and could be shipped and informed me that it would be shipped that day (Wednesday) but it would
come by freight so probably wouldn't get here til early this week. Well, much to my joy it arrived Friday right
before 1 p.m. ( Freight company and driver were very accommodating). My plumber was here several hours later and had
it up and running so Saturday night I was able to cook a meal for the first time in 10 days (long story with a grill
bought at Sam's- what a mess). I'm thrilled with my new Weber and I have actually recommended your site to several
friends already.
It was a pleasure to do business with you!
Written on: 04/08/11
Sara,
I very much appreciate the customer service. Top performance!
Written on: 04/03/11
Sara,
Thank you so much for your help. I have a sneaking suspicion that when these embroidered shirts are seen,
I'll have a somewhat larger order for you next year. :)
Written on: 03/25/11
Erika,
I am very focused in my company when it comes to our quality of customer service. We're told it's some of the best in our
business. You have been excellent in following up through to a solution in a very fast and friendly manner.
I ask that you forward this to your supervisor. You deserve the accolade. I will absolutely not hesitate to buy from
your company again which I'm sure is the owners goal.
Written on: 03/20/11
ShoppersChoice,
I just want to thank you guys for getting my order to me so quickly. The product is just what I wanted!
(And the customer rep who took my order was extremely knowledgeable and patient with me as I asked a whole
bunch of questions prior to ordering,) I'm so glad to have found your company.
Written on: 03/15/11
Kristin,
Thank you Kristin for the great customer service. It does not go unnoticed.
I will be excited to get the lamp going on my new awesome grill.
Will keep Shopperschoice.com on our list for future needs!
Written on: 03/06/11
Dear Supervisor Marc,
I am a retired (29 years) Lieutenant for Los Angeles County Sheriff Dept (15,000 employees) and I know the public perception
of a company's performance is directly reflected in it's employees. High standards are vital to a successful operation. Dave
demonstrated excellent customer service with superior follow up performance. He is definitely one you should keep in your organization.
Keep up the great work! I hope to become a regular customer in your establishment.
Written on: 03/02/11
ShoppersChoice,
Wow! Awesome service! You guys are the best!
A customer for life!
Written on: 02/28/11
Marc,
Michael in Customer Service gave me the clearest advice/recommendation I've
had in some months of shopping for a particular type and color of grill.
He's really an excellent customer service professional.
Written on: 02/21/11
Hi Rebecca,
I wanted to take a moment to say thanks to you and the rest of your team for your help on this order.
You folks stepped up and made me feel like I was your only customer. That level of customer service
is almost extinct and so I wanted to encourage you that this sort of effort goes a long way to building
long-term customers. I am thrilled with the end result and cooked some steaks last weekend. Thanks so much!
Written on: 02/15/11
To the Customer Service Group at Shoppers Choice,
I wanted to take a moment and thank you all for your help with my purchase of three sets of Peterson gas logs!
I especially would like to single out the extra efforts that Erika took. She was so professional and diligent in
handling all my questions and informational needs that came up when installing each of the sets. She followed
through and kept me informed on everything. Additionally,
she managed to find the extra PDF Manuals I needed to assure a safe installation of the log sets and put me in
contact with the right people at Peterson's Technical Group when I needed it.
Shopper's Choice really stands behind their products and your Customer Service Group is A1 First Class.
Again Thank You for your patience and through help!
Written on: 02/07/11
Hi Marc,
My name is Ben and I am writing to you to pass along a note of thanks to your team at ShoppersChoice.
I am a Sales Director at a major chemical company and I was so impressed with a number of your staff that I felt
compelled to write to you to make sure that the message was driven home as I know sometimes the only thing that
gets attention is the negative. Your staff, and I dealt with a number of them including Keith, Erika, and Kristen
as well as others, did a terrific job in helping me with my order including emailing me a PDF copy of the gas insert
manuel and running information down on tracking status and what not. They were all courteous, professional and really
impressed me as a first time customer of your on-line webstore.
Thank you again and I can tell you that I will be ordering from you again in the future as well as letting my
friends know that I highly recommend your webstore.
Written on: 02/03/11
Phillip,
I received the new SPK-26 yesterday. I installed it and it works
perfectly. Turns on. Turns off easy.
Thank you for all your help. I have recommended your company to all my
friends. Good service and support.
Written on: 01/26/11
Marc,
Thanks so much for you prompt reply, I am very impressed with your
professionalism and will continue to do business with you and tell
friends about you all. Thank you for evereything!
Written on: 01/18/11
Hey Erica,
I have been in trial all week and haven't had time to call you guys. I have found everything and love the Grill.
I have also recommended your company to two other attorneys as THE place to order BBQ stuff.
Your customer service and pricing are OUTSTANDING!
Written on: 01/06/11
To Whom it May Concern,
It is rare that I ever find someone or something that makes a memorable POSITIVE
experience, however when it does occur I feel it should be noted. I have to
applaud your company and one of your employees, Erika. Let me say this is my
first time ordering with your company and for a blessed reason too, I am
expecting my first child. Your website was easy to use and I quickly found
something that would suit my nursery. I ordered two items and the package
arrived promptly as promised. Truly I have not been this impressed in a long time. It means the
world to me that you care to follow up with your customers and make us feel
important. I live an hour and a half from any malls and do most of my shopping
online. We will definitely be using your website again. Keep up the good work
and God bless!
Written on: 12/25/10
Kristin,
Thank you for your help. I think that was the best customer service experience I've had in a long time.
Written on: 12/17/10
Marc,
Let me again express my satisfaction with ShopperChoice customer service. By extension your level
of service and customer concern can only lead to loyalty and positive comment from us. If we close
the damper completely on Christmas Eve how will Santa get down the chimney? We're going to have to
come up with an answer to that one for our grandchildren. :)
Written on: 12/05/10
Marc,
Just thought I'd let you know that your team has been doing a great job. We received a nice email from Rebecca to let us know
that the cover had shipped; the cover arrived yesterday fits well and looks great, with perfect embroidery.
Thanks, I've bookmarked your site.
Written on: 11/29/10
Marc,
I wanted to let you know how impressed I am with your Customer Service staff.
I didn't think any business nowadays was still capable of providing outstanding customer service anymore,
but your team gladly proved that thought to be wrong!
Written on: 11/20/10
Kristen,
I want to say that I am extremely impressed with your service and follow up.
As a business owner I strive to provide my customers with a very high level of service and I do appreciate the response from ShoppersChoice.com.
Written on: 11/11/10
Kristen,
Thanks so much for your assistance, and for your excellent customer
service.
Written on: 11/09/10
Marc,
Thanks for the great customer service!
Written on: 11/01/10
Marc,
I wanted to let you know how much I appreciate the Customer Service I
received from your employee, Erica. She assisted me with a return/purchase,
got descriptions, went back into old records and discovered what I had
purchase 6 years ago and helped me get exactly what I wanted. In this day of
digital, cyber voices and choosing 1, 2, 3, 4, etc. a human voice is
refreshing and Erica is a treasure. She is professional and helpful --- I
hope she is valued and compensated accordingly.
Written on: 10/20/10
Erika,
You have been an absolute pleasure to work with. You have provided timely email responses, with thorough responses. You have satisfactorly answered all of my questions and earned my business. I am picky and expect fantastic service. If I would have recevied poor or standard service, I would have cancelled my order. I look forward to doing business
with your company in the future. Other companies could sure learn from your skill set. Thanks for all that you do and all that your are.
Written on: 10/11/10
Kara,
Thank you so much. And I have to tell you...You've given us faith that we can trust in shopperschoice.
Written on: 10/01/10
Greetings Katie !!!
Thank you for your courtesy update; I sure do want to commended you for your
high quality follow up efforts and I look forward to hearing from you tomarrow.
Thank you so very much for your most sincere customer service - I am greatful
to know that you are looking out for my interests in trying to expedite this
shipment. It is my expectation that tomorrow will be a good day for all concerned.
Written on: 9/20/10
Shoppers Choice,
I am writing to thank you for my 20" gas log set. I found your website and called for help. The fellow who answered the phone patiently helped me pick the right product for my fireplace. It was shipped quickly.
After watching the terrific video, I had no problems assembling the product. Thank you for your excellent service and a fine product.
Written on: 9/08/10
Marc,
I would like to thank your employee, Keith for such excellent service. He really helped me with a stove we wanted to purchase. It
turns out that we will have to wait because of problems we ran into while getting the propane lines installed into the home. The expense for
just the installation was far greater than expected due to boulders (we live in Colorado). Keith was one of the most polite and knowledgeable
sales representatives I have ever had. We will certainly keep Shopper's Choice as a contact when we need to purchase products. Thanks again for
such great service!
Written on: 8/20/10
TESTIMONIAL,
The personal service and attention that I got from Shopperschoice.com is rare these days, particularly, when it comes to online companies. Dealing with Shopperschoice.com is like "having an uncle in the business." It's a big company that's run like the most reliable "mom & pop business." Kudos to Shopperschoice.com.
They are number one in reliable, ethical, personal service. They sell peace of mind along with every product. Thanks Shopperschoice!
Written on: 8/16/10
To Shoppers Choice Customer Service,
I just wanted to tell everyone again what a wonderful experience it was working with your customer service group. Buying a couple hundred dollar item on
line is no big deal buying several thousand dollars worth of appliances and you really take a risk. Everything was delivered on time, without
any damage, communication was above my expectations.
Written on: 8/10/10
Mikey,
I appreciate your diligence! Your great customer service insures that I will always consider Shopperschoice to be an excellent Company to work with.
Written on: 8/1/10
To my Friends at Shoppers Choice,
I want to thank you for the outstanding customer service you have provided. It is rare to find the level of commitment to
customer satisfaction that your organization has demonstrated. Thanks to everyone for your outstanding work!
Special thanks to Mark, Erika, Andrew, and Michael.
Written on: 7/24/10
Good Evening,
It is not too often that I complement on a job well done.
I was totaly pleased with the customer service, delivery and product. I will definitely use Shopperschoice again.
Written on: 7/08/10
Customer Service,
I would like to thank the customer rep who helped me get this sink ontime for my installer. I ordered the sink from another site and they could not
commit to a time I would get the sink. It was a Wednesday, and my granite installer was coming on Saturday. Your customer representative called your
warehouses and located where they had the sink and made sure that I would get it on time.
I wish I could remember her name, and include her in this letter. Thank you very much and I would definitely recommend your company.
Written on: 7/01/10
Erin,
I just wanted to thank you for all your help and the updates you provided to me throughout the ordering and
delivery process. I am loving the Darlee Santa Monica patio furniture. You made my experience with Shoppers Choice
stress free and a wonderful experience in customer service.
Written on: 6/23/10
Dear Kristen,
You have been great and I really do appreciate all your kindness.
I have received so many compliments on our dining set. So glad I also
purchased the lazy susan and that cute end table, just makes the whole look
complete! I will be back next summer to purchase a bakers rack...
I love your web site and will highly recommend it to anyone who is looking
for patio furnishings. Thank you again
Written on: 6/11/10
Jeanelle,
This is not a question, it is a compliment from a very pleased customer. I recently ordered a set of (6) flame
tamer ceramic plates for my Sam's Club Gas Grill. However, one of the plates cracked in two pieces after only two uses.
Not only did SC move immediately to get a replacement to me, but SC sent me a complete box of 6 flame tamers via FedEx! That is excellent customer service!
I will certainly be telling my BBQ brethren about BBQ Guys and Shopper's Choice. Good job!
Written on: 6/02/10
Marc,
I bought a BBQ form your company today. I wanted to let you know I've been working with Rebbecca/Janelle over the last two days and they were AWESOME! I really
appreciated the great service they gave me. We are also in the market for patio furniture and you will be the first place I shop when we are ready.
Written on: 5/26/10
Dear Customer service,
You have excellent customer service.....please know I'll remain a customer
and will tell others about my experience.
Written on: 5/10/10
Thank You Cheri!
I am sorry too that things didn't work out. You can find solace that this
interaction only improved my opinion of your company. While you couldn't
fill my order, your thoughtful and helpful messages will not be forgotten,
and I will certainly look to ShoppersChoice.com for future purchases with
confidence. Take care.
Written on: 4/30/10
Hi Erika,
I wanted to let you know that I received the cypress boards from Primo today!! Thank you and Nick so much for following up with Primo and making this happen!
You guys have great customer service and I will definitely recommend you to all of my family and friends. Your follow up and communication has been very appreciated.
Thanks again and have a wonderful weekend!
(I'll be working on fixing and staining the table this weekend, then grilling! )
Kind regards,
Written on: 4/18/10
Dear Customer service,
shopperschoice.com and spoke to Kara. She helped me find the item I needed and
presented the specifications for that item in a clear and concise manner. Thanks
to Kara ordering with shopperschoice.com has been a pleasure.
Thanks,
Written on: 4/12/10
Hello Chef Tony,
It is good to hear from you. I have some good news. We purchased a pizza stone and our grilling woes went away :) The stone did the trick and the last pizza came out much better. I think I'm all set now. Thanks again for getting back to me!
Written on: 3/25/10
Hi Marc,
Thank you so much for getting back to me and taking care of the chair.
Your customer service has been amazing! I will take a picture and send it to
you as requested. We love the set, and are so looking forward to using
it. Appreciate your quick attention to this.
Written on: 3/22/10
Michael,
I just wanted to take a second to say thank you for your help in
identifying that the burners are under warranty and then connecting me
with Capital. They are sending out new burners as of yesterday. You
were responsive, professional and your assistance is greatly
appreciated. Keep up the great work.
I hope you share this with your supervisor and I wish you a great day.
David Written on: 3/19/10
Dear Customer service,
I was very pleased with the BB Grill and the embroidery on
the carry case.
It was a pleasure working with you.
Rebecca S.
Written on: 3/2/10
Dear Jeannelle,
Thank you for your email. I'm impressed with your customer service.
Yes, unfortunately I noticed the lead time after I placed the order. My
husband's birthday that I ordered this for is March 22. I'll just wrap
up a picture of it and tell him he has that to look forward to.
Thanks again for your great service!
Sandy
Written on: 2/26/10
Kara,
Thank you very much! You certainly have gone the "extra mile" in customer service and I will be happy to mention you and Shoppers Choice to my friends.
We really appreciate your perseverance in our behalf.
Ben
Written on: 2/2/10
Thanks for the videos on your website. They gave me very good information that I haven't seen elsewhere.
Brenda B.
Written on: 1/26/10
Jeannelle,
Thank you so much for your response. It is really nice to get a personal
response from a company and it is very rare. I can't tell you how much I
appreciate it.
I hate to cancel the order with Shopper's Choice, but if you can't narrow it down, I guess I will have to. I did find it elsewhere with a shipping date in a couple of days, although the price is higher.
If you still are unsure of the replenishment date, I would like you to go ahead and cancel my order. Will the amount just be taken off of my credit card?
I will look forward to ordering from you in the future.
Thank you,
Lesley
Written on: 1/26/10
Hi there, Just rec. your email.
Thanks again for all the great work and the excellent customer service +++.
Have a good day,
Tom
Written on: 1/25/10
Hi Leigh Ann,
I just wanted to thank you for the Elite Level of service you're providing me. I simply cannot say Thank You enough!
Roy C.
Written on: 1/7/10
thank you for your assistance with the RCS grill. i ordered one and it was
delivered promptly and intact. your customer service is top notch and your
website is very informative and easy to navigate. nice work
Written on: 1/6/10
Thank you so much for the response. As long as I know and understand the situation I'm a happy camper. You do an excellent job. Too bad all customer service people don't respond as you do.
Thanks again,
Ben Brock
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